Terms of Service

CloseCall Pty Ltd (ABN: 90 674 896 701)
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WEBSITE TERMS OF USE Effective Date: 1 May 2024

We provide outbound voice AI solutions, including automated calling services and related information through our website (closecall.ai).

‍1. Acceptance of Terms
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By accessing or using our Site, you agree to be bound by these Terms of Use (Terms) as well as any other policies or guidelines we may post on the Site from time to time. If you do not agree, please do not use the Site.
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‍2. Information and Availability
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We strive to present accurate and up-to-date information regarding our outbound voice AI products and services (Content). However, to the extent permitted by law (including the Australian Consumer Law), we do not guarantee the accuracy, completeness, or suitability of any Content. The Content is provided for general informational and educational purposes only and may be updated, changed, or removed without notice. We do not warrant that access to the Site will be uninterrupted, error-free, or free from viruses or other harmful components.

‍3. Intellectual Property Rights
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Unless otherwise indicated, we or our licensors own or license all intellectual property rights displayed or used on the Site, including, but not limited to, copyrights, trademarks, logos, designs, code, and other materials (Our Intellectual Property). We grant you a limited, non-exclusive, non-transferable license to access and use the Site and to display, print, and download the Content for your personal, non-commercial use, provided you do not remove any copyright or proprietary notices. Your use of the Site does not grant you any right, title, or interest in Our Intellectual Property. You must not: (a) copy, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit Our Intellectual Property without our prior written consent;
(b) alter, remove, or modify any copyright or trademark notices; or
(c) use any data mining, robots, scraping, or similar data-gathering tools to extract Content.You may share or repost Content on social media or your personal blog, provided that you do not claim ownership of Our Intellectual Property, imply endorsement by us without permission, damage our reputation, or violate these Terms.
‍4. Additional Terms for Outbound Voice AI Services
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If you engage with our outbound voice AI solutions, you acknowledge and agree to:
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(a) Compliance with Laws: You will comply with all applicable telecommunications, privacy, consumer protection, and data protection laws. This includes, where required, obtaining proper consent before contacting individuals, respecting “do not call” registers, and adhering to any other restrictions or regulations that apply to automated calls and recorded messages.
(b) User-Provided Content: If you upload or provide scripts, prompts, or other content for use in our voice AI services, you represent and warrant that you have all necessary rights to provide that content and that it does not infringe any third-party rights, violate any laws, or contain defamatory, harassing, or otherwise unlawful material.
(c) Call Recordings and Data: You acknowledge that calls or interactions may be recorded, transcribed, or processed using AI models to provide or improve our services. We will handle personal information and call data in accordance with our Privacy Policy and applicable laws.

‍5. Conduct We Do Not Accept

You must not, and must not attempt to:
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(a) breach any person’s privacy, rights, or applicable laws;
(b) use the Site or our services to defame, harass, threaten, or offend any individual;
(c) use the Site or our services for unlawful purposes;
(d) interfere with or disrupt other users or the normal functioning of the Site;
(e) introduce viruses, trojans, malware, or any harmful code;
(f) use the Site or our services to send unsolicited electronic messages (spam);
(g) extract data using automated tools without our written consent;
(h) assist or enable a third party to engage in any of the above conduct.

‍6. Third-Party Sites and Services
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Our Site may contain links to external websites or third-party services. We do not control, endorse, or assume responsibility for any such external content. Any transactions, agreements, or interactions you have with third parties are solely between you and those parties.

‍7. Disclaimer and Limitation of Liability

To the extent permitted by law (including the Australian Consumer Law, as well as regulations and directives issued by the Australian Communications and Media Authority (ACMA), the Australian Competition and Consumer Commission (ACCC), and the Do Not Call Register (DNCR)), we exclude all liability for any loss, damage, or injury (including indirect, consequential, or special damages, loss of profit, or loss of opportunity) arising from or related to the use of the Site, the Content, or our outbound voice AI services. Nothing in these Terms operates to exclude or restrict any rights you have that cannot be lawfully excluded or restricted. Where liability cannot be excluded, our liability is limited to the remedies required under applicable law.
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‍8. Privacy

Your privacy is important to us. Our Privacy Policy, available on the Site, describes how we collect, use, store, and share your personal information. By using our Site or services, you consent to these practices.

‍9. Discontinuation or Modification of the Site or Services
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We may discontinue, modify, or restrict access to the Site or any part of our services at any time without notice.

‍10. Governing Law and Jurisdiction
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These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales and any courts that may hear appeals from those courts.

‍11. Changes to These Terms
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We may update these Terms at any time by posting the revised version on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

‍12. Contact Us
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If you have any questions about these Terms or our services, please contact us at:
support@closecall.ai